FAQs

Frequently Asked Questions

What types of books do you sell?

Zetarto sells physical, printed books, including medical, healthcare, academic, professional, and educational textbooks and reference books. We offer a range of titles suitable for students, educators, professionals, and lifelong learners within the United Kingdom. Zetarto is an independent retailer.

How long does shipping take?

We currently ship within the United Kingdom.

Order Processing: 1–2 business days (Monday – Friday, excluding public holidays).

Delivery Time:
United Kingdom:
Standard Delivery: 2–5 business days from dispatch

How much is shipping?

Shipping costs are calculated and displayed at checkout based on your order and delivery details. Any available free-shipping promotions will be clearly shown at checkout.

How do I track my order?

Once your order ships, you will receive a confirmation email with tracking details, where available, so you can monitor your parcel until it reaches your delivery address.

What is your return and refund policy?

You can return eligible physical books within 30 days of delivery, provided they are unused and in their original condition. Refunds are issued to the original payment method, normally within 5–10 business days after we receive and inspect the returned item.

Please see our Refund & Returns Policy for full details.

Can I exchange a book?

Yes. We can provide a replacement for items that arrive defective, damaged, or incorrect, subject to availability. Please contact us within 7 days of delivery to arrange a suitable solution.

What should I do if my order arrives damaged or incorrect?

Please contact us at contact@zetarto.com within 7 days of delivery and include your order number and photos of the item and packaging where applicable. We will review the issue and arrange an appropriate replacement, refund, or other suitable solution.